You Asked, We Answered
What is your return policy?
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To follow-up on the status of your return, please contact us at email@example.com.
Ordering and payment
1. Q: How can I order
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
2. Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
3. Q: What payment methods can I use?
A: You can use all the major credit cards and PayPal
4. Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact firstname.lastname@example.org notify us about the problem. We can manage the order manually.
5. Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
6. Q: What are the delivery charges?
A: You can see the shipping fees on the checkout process before the payment is made.
7. Q: What are the terms and conditions?
A: You can see the terms and conditions here
8. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact email@example.com
9. Q: Do I have to order online?
A: Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime.
10. Q: Do you have the product in stock?
A: All the products which are shown on our site are available.
11. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact firstname.lastname@example.org.
12. Q: Can I return a product?
A: If you want to return a product, please check our return policy or contact email@example.com.
Where do you ship to?
All orders are shipped from USA. We currently ship nationwide within USA, to Australia, New Zealand, Canada and a selection of countries in Asia and Europe.
When will my order be processed?
We endeavor to process all orders within 3 working days. Orders placed during a sale or promotional period may take up to 5 working days to be processed. If your order is time sensitive please email firstname.lastname@example.org and we will do our best to rush it through. For delivery time.
Which currency will i be charged in?
You will be charged in US dollars. Our currency conversion tool is for browsing customers ease of understanding only. All payments will be charged in US dollars as stated at cart.